FAQ
TOP QUESTIONS.
Purchasing
Can companies deal directly with you?
Yes, it's possible but interested parties must be certified and licensed according to their country's import and export laws.
Purchasing
Can you provide product samples?
Unfortunately, at this point in time, we do not offer samples.
Purchasing
What currencies do you trade in?
We trade in either USD or JPY.
Purchasing
What payment options do you offer for shipping?
We ship either FOB or CIF.
Purchasing
Are your products shipped frozen or refrigerated?
Both are possible.
Purchasing
How do you ship orders?
We ship via air or sea.
Purchasing
What freight shipping options do you offer?
Either LCL or FCL.
Purchasing
What is the minimun shipment weight required for an order?
We ship orders from a 100kg and up .
Purchasing
What are your shipping and handling fees?
Please get in touch with us via the contact page.
Promotional marketing
Do you have any brand promotional material available?
Yes.
Promotional marketing
What languages are your promotional materials available in?
We currently offer English, Chinese and Japanese.
Promotional marketing
Do you charge for your promotional materials?
In principal, we offer our materials free of charge. However, we may ask for a little compensation if the order volume is quite large.
JAPAN X Particulars
Where can we savor the fine taste of JAPAN X outside of Japan?
Currently, to get your fix, you'll have to fly to Japan unfortunately.
Contacting us
I would like to speak directly with someone.
Please get in touch with us via the Contact Us page or the Chat link.
Contacting us
What languages do you offer support in?
Currently we offer English and Japanese.
JAPAN X Particulars
What kind of dishes does JAPAN X pork go well with?
Since JAPAN X doesn't have that general strong pork odor, even with little seasoning one can savor the true flavors unmasked.
Purchasing
What is the general lead time for orders?
We need roughly two months.
JAPAN X Particulars
Can customers use your logo?
Yes, customers who have purchased from us before are welcome to. We'll send you the materials digitally.
JAPAN X Particulars
Is JAPAN X available for purchase online?
Currently, our products are only available online to those purchasing in Japan.
JAPAN X Particulars
Is your farm open to visitors?
For disease control, we only allow authorized individuals onto our farm unfortunately.
JAPAN X Particulars
Are sales agents able to deal directly with us?
Currently, we do not deal directly with sales agents.
JAPAN X Particulars
Are your products trademarked?
Yes, the trademarks are registered in Japan and Hong Kong.